Value city furniture is an American retail company that has been in operation since 1917.The company focuses on selling living room furniture – sofas, recliners, and coffee tables; dining room furniture, home office essentials, bar and game room items, as well as kids’ furniture.
Additionally, they stock other home accessories like rugs, vanities, storage containers, and bed linens. The company is headquartered in Columbus, Ohio but has expanded to serve a majority of the Midwest region.
The value city return policy is such that mattresses can be returned and exchanged provided the return request is made before the customer accepts the delivery. After the customer receives the mattress and would still like to return it, the store can accept it and even provide a full refund with fewer delivery fees, as long as it is done within 7 days of delivery or pickup. Value City has an elaborated terms and conditions page on their official website that gives a detailed description of the do’s and don’ts while purchasing their items including mattresses.
Value city mattress options
Value city store has a wide variety of furniture items in stock and bedding options as well. In their mattresses section at the store, they categorize their mattresses by size and brand name and also provide their customers with additional accessories they might like in the same section. The mattress sizes they have are – twin size, full size, queen mattresses, king size mattresses, and California king size mattresses. Each of these categories has a different feel and texture to it as well as different available colors that customers may prefer.
Brands and accessories to choose from
The store gives its customers the benefit of using common mattress brands like dream mattresses, Tempur – pedic mattresses, Sealy mattresses, and Stearns and fosters mattress brands. All these different brands offer varied value to the customers and some customers are highly loyal to one brand over the other. Value city recognizes that if a customer is interested in buying a new mattress then they may require accessories with it. That is why they offer accessories that supplement the mattresses like mattress protectors and bedsheets, adjustable bases, bed frames, pillows, and boards.
Value city return policy
The value city store accepts return requests at any time before the delivery is made or the order is picked up by the customer. For a mattress to be eligible for return to the store, it has to meet the following criteria –
Mattresses must have law tags attachedMattresses must be in sanitary conditionThey must be free of tears, burns, or stains of any kind, andThe customer must pay a 15% restocking fee for the mattress.
Terms and conditions
The breakdown of the terms and conditions by which a mattress can be returned to the store is as follows;
Fabrics guarantee
If a customer would like to return a mattress that has fabric defects regarding the fabric, the store will not take it back. This is because the manufacturers do not guarantee against shrinkage, color fading, or the wearing quality of the mattresses. However, you can purchase fabric protection options such as the mattress cover to make sure the quality of your mattress lasts a bit longer.
Refund policy
The store only gives full refunds when the return request is done appropriately within the time stipulated which is within 7 days of purchase and before the mattress is delivered or picked up. Refunds are made in the original mode of payment but if it was a cash payment the refund will be written on the check and mailed to the customer directly.
Delivery by the store
After purchasing a mattress from the store and paying for the delivery service, a value city team will make sure the mattress is delivered on time and will also help in assembly and placement as you wish in your home. If the mattress is damaged during the delivery process the customer reports it to the store within 7 days of the delivery for a return.
Value city store has beneficial policies on the return of mattresses that protect the business and make sure the customer is satisfied at the same time. The highlights and basics of the requirements for making a return are also well simplified for all people to understand and use. The store also offers a warranty on their furniture where they allow a customer to return the furniture item for repair for a year. For mattresses, however, following the regulations manufacturer is the best way to keep your mattress from damage.
What should I do if my mattress is defective?
You can return it to the value city store within 7 days of delivery or pick up a refund or an exchange with another mattress will be processed.
Does value city offer special order mattresses?
The store allows its customers to customize the products they buy although the delivery of these types of purchases takes longer than usual deliveries.
How should I report my damaged mattress?
You can use the contacts listed on the official value city website or go to a physical warehouse and notify the personnel within 7 days of delivery or pickup.
