How to Get Your wi-fi Steady Again
Any of these possible solutions can help you, hopefully. They are pretty simple, so you will follow along easily.
Rebooting the wi-fi hub
Sometimes, the issue is related to a disturbance in the hub’s connection. Turning the hub off and then on again may help restore it to a correct connection.
To reboot it, you can:
Switch the wi-fi hub off. Inspect the power cable and the white one, and make sure they have not become loose. Give it a break for about a minute or so, and then power the hub back on. The hub may need 5 to 10 minutes to start again, so you should be patient.
Once the hub is up (and the white light on the front is on), try reconnecting your device, and hopefully, everything will be fine.
You can try upgrading the hub
Perhaps upgrading the hub is what is needed. You can request an upgraded hub from Virgin Media wi-fi, and you might one for free if it is the Hub 4.
To upgrade, log in to My Virgin Media or Virgin Media Connect apps. Upgrades are not always available, though.
If you manage to get the upgrade, here is how you will need to set it up:
Step 1:
Switch the old hub off and unplug it from the power supply. Take the connector cable off from your old hub.
Step 2:
Connect your new hub with its power source cable. Take the connector cable from your old hub, and connect it to the upgrade. Connect the Ethernet cable to your new hub. Plug the power cable into the main socket and connect it to the new hub. Turn on the new hub’s main switch, and then press the power button on the back. Give it 5 to 10 minutes to get connected to Virgin Media’s network.
Although it can be time-consuming to upgrade the hub, doing that is good because you might not have to pay for it. Moreover, an upgrade can mean you now get a faster internet speed and better connectivity and security.
Check your hub’s location
Another common culprit would be the hub’s position, especially if recently repositioned. So, try to place it in its previous position if possible, or try these steps:
Place the hub in a more elevated location to avoid obstruction from things like furniture and electronics. Find a centred position to place the hub, to get a uniform connection to the wifi.
Try turning off anti-virus protection
Your device could be the one with the problem. If you have anti-virus protection, it may be what keeps disconnecting your device from the wi-fi.
You should test the wi-fi connection with other devices as well. If other devices work well with the wi-fi, then it’s most likely the anti-virus software is the problem. Try switching it off and reconnecting your phone or pc.
Incorrect Wifi settings on your computer
If you have customized settings, they may cause your phone or pc to keep dropping the connection. Resetting the settings to default may help you.
On Windows:
Go to Settings > Network & Internet > Status. In Status, click “Network Reset. ”Restart the computer and connect again to wi-fi.
On Mac:
Go to Apple menu > System Preferences > Network. Find the Virgin Media wi-fi in the list. Remove the wi-fi by clicking the minus (-), and add it again by clicking the plus (+).
Reset your hub’s settings
Here’s the last resort: reset the hub to get its factory settings. That will remove any accidental customizations you might have made to it.
Don’t switch the hub off. Use a pin to press the pinhole Reset button (usually located at the backside) for 10 seconds. After the 10 seconds, wait patiently for a few minutes as the hub goes into factory reset. When done, the hub’s white light will be on. Connect your device to the WIFI (use the default password).
A few simple things can be the cause of your wi-fi problems. Troubleshooting the issues above is surprisingly simple, and those solutions should help you. If none of those solutions worked, you should contact Virgin Media support.
