Virgin mobile phones are sold by Virgin Plus, Canadian-based incorporation that provides postpaid and prepaid wireless voice, text, data communications, home internet, and TV services throughout Canada. Virgin Plus has two different mobile phones plans. i.e., postpaid and prepaid.
Postpaid phones are those whose services are provided by a prior arrangement with a network service provider; the user is billed at the end of the month based on the usage. On the other hand, Prepaid mobile phones require an upfront payment for the telecommunication services intended to use.
So what is the Virgin Mobile Phone return Policy? Virgin plus offers a full refund upon returning any prepaid or postpaid phones they sell within 30 days of purchase if they meet the return criteria.
Have you recently purchased a device from Virgin Plus and are not 100% happy about it? Worry no more. This article is going to guide you through the Virgin Plus return policy. Read on!
Return policy for a Postpaid Member
Postpaid members are those whose devices operate on a pre-arranged service and are paid at the end of each month. Unsatisfied customers can return their devices to the point of purchase for a full refund by following these few steps
Return the device within a month (30 days) from the date of purchasePresent the device together with the original receipt to the point of purchaseThe device should be in good condition and its original packaging with manuals and all accessories included
Upon successful passage through the above steps, the device will be screened for possible violation of the Responsible Use Policy within the usage period. It is essential to note that the user bears all the service charges incurred before returning the device and that SIM cards and headsets cannot be exchanged or refunded once activated and used.
Under this category, persons with disabilities are subjected to the same conditions but are given 60 days from the commitment start day to return the devices.
Return policy for prepaid members
For customers who choose the prepaid option and are unsatisfied with the product, they can follow the steps outlined below to return the product for a refund
Return the device within 30 days of purchasePresent the original receipt at the point of purchaseThe device should be in excellent condition and be with the original packaging, manuals, and accessories The phone should not have been used for more than 30 minutes on voice or more than 50 MB of data usage
Upon meeting the above requirements, the refund can be made subject to the decision of customer care, which is generally based on the state of the device at the time of return. As with the Postpaid case, headphones and SIM cards, once activated, cannot be returned, and persons with disabilities are given an additional 30 days from the normal to return their devices when they are uncomfortable with them.
What are the Virgin accessories return policy?
Virgin Plus also sells a wide range of accessories, some of which come with a warranty period typically not exceeding 30 days from the day of purchase. When the customer is not satisfied with the performance of these devices or that these accessories such as headphones, cables, chargers, and others develop manufacturer-related malfunctions, Virgin Plus has a return policy that can be followed by the customer to get refunded. The steps are outlined below
Return the accessory within 15 days from the date of purchaseReturn the additions to the point of purchaseEnsure that the accessories are in a reasonable conditionFor shipped accessories, 15 days are allowed for returnThe refund will be made based on the state of the returned item
Defective accessories are exchanged over the counter if purchased within 60 days. However, Virgin Plus does not exchange earpieces and headphones for health concerns.
Does Virgin Plus offer Phone Warranties and Repairs?
New phones bought at the Virgin Plus physical and online stores come with limited warranties not exceeding 12 months from the purchase dates. If a phone develops a manufacturer-related issue and does not work correctly, Virgin Plus offers you a chance to exchange it for a new one if the problem comes up within two months of purchase. If, after 60 days and the device malfunctions, repairs can be done on your phone free of charge if it is within the manufacturer’s warranty period.
What are the brands of phones sold by Virgin Plus?
Virgin Plus sells common types of phones such as Samsung, iPhones, Google Pixels, Motorola, and TCL, among many others.
To Conclude, Virgin mobile phones can be returned for a refund if the customer is not pleased with their services within 30 days of purchase. However, to be refunded fully, they must be in good condition and presented at the purchase point or sent back to the leading stores (for online purchases). In addition, Virgin mobile phones, as well as accessories, also have limited warranties.
Can I return My Phone with a Broken Screen?
Only the devices with manufacturer-related issues are accepted for refund. However, for user-related problems, repairs can be made their cost of which is borne by the user
Can I claim the Warranty after it has expired?
Warranties are only valid up to the stated period. Any issues coming beyond the said period are no longer covered
Virgin mobile services hours
Virgin Mobile services are available from 8 am to midnight seven days a week
