Walmart marketplace allows customers to return items purchased that they aren’t satisfied with. The return policy outlines the guidelines that the customers and the Walmart marketplace sellers have to follow whenever there is a need for a return to ensure everyone is satisfied. The policy outlines the return period recommended, the process to be followed, who bears the cost, items eligible or excluded for return, etc.
Contents of Walmart Marketplace return policy
Return period
Walmart’s marketplace return policy gives customers 14 days for electronics and jewelry and 30 days for other purchases from the date of purchase to return them if they are not satisfied with it. Walmart will refund or replace the item. After the expiry of the period, Walmart will not accept the item.
How to return an item purchased at the Marketplace
The following is the process that a customer has to follow to return an item purchased at Marketplace. Customers can return the item using either of the following ways
Return by mailThe customer first logs in to their Walmart account on the Walmart app or at www. walmart. com or get in touch with customer careThe customer then selects the item they want to return and click on the return or replace The customer then provides the reason for the return Then select the return method as Return by mail and print the return label The customer then prepares the item for shipment with all the contents it came with The item package is then taken to USPS or FedEx The item is then shipped to the respective marketplace sellers for refund or replacementReturn in-store The customer first logs in to their Walmart account on the Walmart app or at Walmart. com or get in touch with customer careThe customer then selects the item they want to return and click on the return or replace The customer then provides the reason for the return Then select the return method as Return to store to receive a return barcode Then submit the return An email notification will be sent to the customer email address The customer goes to the Walmart store with the item and presents the email notification
Item excluded for returns
The following are some of the items excluded from the return.
The customer first logs in to their Walmart account on the Walmart app or at www. walmart. com or get in touch with customer careThe customer then selects the item they want to return and click on the return or replace The customer then provides the reason for the return Then select the return method as Return by mail and print the return label The customer then prepares the item for shipment with all the contents it came with The item package is then taken to USPS or FedEx The item is then shipped to the respective marketplace sellers for refund or replacement
The customer first logs in to their Walmart account on the Walmart app or at Walmart. com or get in touch with customer careThe customer then selects the item they want to return and click on the return or replace The customer then provides the reason for the return Then select the return method as Return to store to receive a return barcode Then submit the return An email notification will be sent to the customer email address The customer goes to the Walmart store with the item and presents the email notification
Hazardous materials Oversized items Items returned without all contentsDamaged itemsResized or worn jewelry Firearms & AmmunitionUsed or Mounted Tires, Snow TiresPrescription MedicationsPrepaid Cell Phone CardsGift CardsElectronic gamesHygienic Medical Equipment
Refund period
Customers returning items are to give Walmart 48 hours to send their return to the marketplace seller and the marketplace seller will be refunded the customer within 48 hours after receiving the return shipment.
Payment for the refund
With receipts
Walmart marketplace refunds their customers with original receipts depending on the original method of payment that the customer used. These methods include
Credit/ debit cardsCash Check Gift card EBT Card
Without receipts
If the customer has lost the original receipt or it is damaged, the customer must provide their ID cards and Walmart marketplace will still refund the customer in either of the following ways.
Cash Gift cardExchange of the product
Walmart will use their records for the purchase made by the customer or online for phone numbers or the customers’ email and refund the money back to the original form of payment
Lost or expired debit/credit cards
If the customer had used a debit/ credit card and its expired, Walmart allocates the refund to Walmart Gift card or credit/ debit card issuing bank if the purchase was made online.
Gifts
If the customer is returning an item on the gift receipt, Walmart will either
Exchange the itemGift card refund Refund the customer to the original method of payment
Cost of return
The customer bears the cost of shipping items bought from Walmart Marketplace sellers if the reason for items return is due to customer error like wrong purchase in terms of color or size. If the reason for return is due to damage during shipping or shipping error from Walmart Marketplace sellers or manufacturers defect, the customer will be refunded the shipping fee.
Conclusion
Walmart reserves the right to approve, disapprove and disqualify a seller from the Walmart Marketplace. A seller in Walmart Marketplace is governed by regulations put in place by Walmart to ensure the customers get the best of services and products upholding Walmart’s reputation.
Can I return an item if I have lost my receipt?
Yes. A customer can return an item purchased to Walmart without a receipt and present their ID cards for identification and Walmart will use the debit/credit card records or customer’s phone number or email for online purchases to process their refund.
How do I start a refund process in Walmart
A customer is required to use Walmart App or www.walmart.com to start their return
How long will it take to receive a refund for Marketplace sellers?
Marketplace sellers will refund customers after 10 business days of receiving the item and proofing the item is in good condition.
