The Walmart money card works like a prepaid debit that you can conveniently use anywhere a MasterCard is accepted. The users receive many discounts and cashback offers upon their use.
You can begin by calling Walmart customer care, which would help you with the complaints. In addition, you can write a complaint letter and posit it to their postal address.
You can contact its customer care service agents by calling (877) 937-4098.
Otherwise, you can post the complaint letter at Walmart MoneyCard, P.O. Box 5100, Pasadena, CA 91117.
If you find the methods mentioned earlier for filing your complaint, you can type your complaint and deliver a direct message to Walmart’s Facebook page.
Common Walmart Money Card Complaints
Rising occurrences of fraudMoney withdrawal is expensive unless it’s from a Walmart storeMoney card crashingMoney is not dispensed from the ATM while the account shows money gets withdrawn. Not every store accepts money card Challenges while loading moneyNo response from the money card
How to File the Complaint?
After waiting for a significant period, if Walmart has not responded to your complaint, you can seek the help of certain government agencies. The below-mentioned agencies are responsible for protecting customer rights.
These agencies are:
Better Business Bureau (BBB)Federal Trade Commission (FTC)Consumer Financial Protection Bureau (CFPB)
How to File a Walmart Money Card Complaint with BBB?
Better Business Bureau is renowned for being the largest investigation-providing agency in the US.
If you’re willing to use this method, all you need to do is write a complaint about the Walmart money card by filling out an online form that is available on the company website. Later, BBB will take the required action against Walmart.
If Walmart fails to respond to this issue, BBB will publish a mediocre rating. This below-par rating would cost them a bad reputation in the market.
How to File a Walmart Money Card Complaint with FTC?
If your master card is being used in unfair and unjust ways or if you are being scammed, you can file a complaint by calling 1-877-382-4357.
Alternatively, Federal Trade Commission has provided an online form that the users can fill out to file their complaints.
To help you sort this issue, they might ask for your personal information, including your name, contact number, and a few other details. They would want a few more facts to support your claim, including the bank receipts or statements.
Once they go through your details and complaint, they contact Walmart on your behalf to resolve the issue.
If Walmart fails to respond or resolve the issue, FTC will take legal action, including filing a civil lawsuit in the federal court.
How to File a Walmart Money Card Complaint with CFBP?
Consumer Financial Protection Bureau is a law-enforcing body that enforces customer protection laws. In addition, CFPB monitors the financial activities and policies of finance-related companies.
CFPB provides an online form on its official website where the customers can give a detailed description of their complaints. The Federal Reserve has granted CFPB access to handling complaints related to savings, banks, credit unions, etc.
Is Walmart Effective in Resolving Complaints About Its Money Card?
Many review websites have given Walmart weak ratings on its complaints related to its money card.
According to multiple resources, there were 761 complaints registered against the money card, of which only 143 have been resolved, while the remaining 618 are still unaccounted for.
The Complaints Board has rated it with only one star out of five.
Am I Allowed to Sue Walmart’s Money Card?
In case Walmart does not resolve your issue, and you continue to suffer financial losses, you are deemed to take legal action by registering a claim court lawsuit against them.
You would begin by filling out a form provided in the court and would then have to mail it to the court’s processing facility along with a small fee.
In addition, you would have to design a professional demand letter and mail it to Walmart through authentic mail. The professional demand letter is created to notify Walmart that you would be taking legal action against them unless they consider resolving your complaint.
Conclusion
Customers have the option of solving their complaints by contacting the customer care agents of Walmart. They can visit a Walmart store, write a complaint letter, post it to Walmart’s postal address, and directly message them on their Facebook page.
How long does it take for Walmart to refund money to your Walmart Money Card?
Refunds on debit and credit cards are done within ten business days.
Refunds are made on the money card that is used by the customer during the purchase. The refund is done via a Walmart gift card or shopping card if you fail to bring the original card.
If the customer purchases through a debit transaction, the money is refunded on the debit card.
Walmart money card complaints phone number
You can contact Walmart’s customer service at 1-800-925-6278 to write their opinions or ask questions about your local Walmart store or headquarters.
(Changes made wherever possible)
