In 2020, as the pandemic hit and lockdowns were announced. Like all big stores, Walmart also announced restrictive measures to ensure safety, while making returns to the store. However, after impositions were lifted in March 2021, restrictive measures have been completely removed. Currently, Walmart follows its standard return policy that was in effect before the covid-19 pandemic. According to the Standard Return Policy, the customer has 90 days to return or exchange an item. They can return the item by mailing it for free, dropping it off in stores, or getting it picked up from your home. It is a must for all customers to show their receipts while returning the items. Hence, do not forget or misplace your receipt. Once the refund is approved, the amount is credited to the original payment method in approximately 5 to 10 business days.
Some restrictions due to Covid-19 measures
To ensure safety and following of covid-19 guidelines, there are restrictions on some items which cannot be returned. Food items with open packaging and beauty items cannot be returned. Health products, soaps, dish-washing liquid, and laundry soap cannot be returned. Apparel, especially innerwear, is barred from being returned. Some pieces of clothing and apparel do qualify for a return.
Walmart’s current standard return policy
Apart from these few restrictions made after the covid-19 pandemic, with certain relaxations made to the guidelines, Walmart has announced its standard return policy.
According to this, the customer has 90 days to return or exchange any item unless some exceptions apply. The customer can return the item by mail, drop it off in the nearest Walmart store, or arrange for a scheduled pick up from their residence. Return will not be accepted without the receipt, order number, or any substantial evidence of the purchase. The product must be in good condition, not used, and with the original packaging and tags intact. Items can only be returned if it is damaged or a wrong item has been given to the customer. Only then does it qualify for a return, exchange, or refund. Once your item has been through the quality check and has qualified for a return, the customer may choose between an exchange, a full refund in cash, or the form of Walmart gift cards. The refund may take place through the original payment method once the item is approved. It may take between 5 to 7 business days for the refund amount to be credited to your bank account.
How to return items to Walmart
The customer can return items to Walmart through their website or in person.
Via Mail- Items ordered online can be returned by mail. This return is initiated on Walmart’s official website. First, log in to your Walmart account, and go to ‘my orders’. In your order history, find and select the items you want to return. Then choose the return or replacement option for those items. Once you choose the return by mail option, you will need to print out the return label. Pack the item in its original packaging, ensuring that it is in good condition and has all the tags and accessories intact. Then stick on the shipping label and drop the package off at your nearest post office. Once the package has reached the Walmart warehouse, Walmart will process the return and then, initiate a refund or replacement.
In-person returns- If you purchase an item in a Walmart store, you can return it in-person to any Walmart store near you. Online orders can also be returned at your nearest store. To do so, visit your local Walmart along with the items you want to return. You must carry the receipt and the package should be wrapped in its original packaging with all labels intact. In the store, customer service representatives will assist you in returning the package.
Conclusion
If you are a shopper at Walmart and have been hesitant to shop there due to the Covid-19 restrictions, do not worry! Now you know about the standard return policies followed by Walmart and are informed enough to make a return.
1 .Does Walmart offer refunds in the form of Gift Cards?
Ans. Yes, Walmart offers gift cards as a refund.
2 .Can I return my item to any Walmart store or only the one from where it was purchased?
Ans. You can return it to any Walmart store.
3.Can I return food items?
Ans. Unfortunately, you cannot return food items.
